Privacy Policy – Starbet65 Data Protection Commitment

1. Overview

Starbet65 ("the Platform," "we," "us," "our") takes the privacy of its players seriously. This Privacy Policy describes how we handle personal data collected from players based in Pakistan and elsewhere who use the starbet65 website and Android app. It covers the types of data we collect, the reasons we process it, the parties we may share it with, how long we keep it and the rights you have as a data subject.

We collect only what we genuinely need to operate the platform safely and fairly. We do not sell your personal information to third-party advertisers or data brokers. We do not share your data for marketing purposes unrelated to the starbet65 platform itself.

If you have any questions about how your data is handled, you can contact the support team directly using the contact details in Section 13 of this policy.

2. What Personal Data We Collect

The personal data we collect falls into the following categories:

Account and Identity Data

• Full name as provided during registration
• Date of birth (required to verify that you are 18 or older)
• Email address and/or mobile phone number
• Username and encrypted account password
• Government-issued identity document details (where identity verification is required, for example before processing a withdrawal)
• Residential address

Financial and Transaction Data

• PKR deposit amounts and payment method references (e.g. JazzCash account reference, Easypaisa number, bank account details)
• Withdrawal requests, amounts and processing status
• Transaction history including bets placed, game activity, bonus credits and cashback payments
• VIP tier status and point accumulation history

Technical and Device Data

• IP address at the time of login and during active sessions
• Device type, operating system version and browser type
• App version (for Android app users)
• Session timestamps and session duration data
• Geolocation data at a country/region level (not precise GPS coordinates)

Behavioural and Usage Data

• Pages visited and features used within the platform
• Games played, bet types selected, sports and markets accessed
• Responsible gaming tool usage (deposit limits set, session reminders activated, self-exclusion requests)
• Customer support interactions including chat transcripts and email correspondence

3. How We Collect Your Data

We collect personal data in three main ways:

• Directly from you — when you register an account, complete identity verification, make a deposit or withdrawal, contact support or update your account settings.
• Automatically — when you use the platform, our systems automatically record technical and usage data including your IP address, device information, session activity and game/betting behaviour. This happens whether you are using the website or the Android app.
• From third parties — payment processors (such as JazzCash and Easypaisa) may confirm transaction status or flag payment issues. Identity verification providers may confirm document authenticity. Fraud detection systems may flag suspicious patterns associated with your device or network.

4. Why We Use Your Personal Data

Every piece of data we collect has a specific, legitimate purpose. The table below summarises how your data is used:

We do not use your personal data for automated decision-making that produces legal or similarly significant effects without human review. If our systems flag an account for fraud or policy breach, a member of the team reviews the flag before any action is taken.

5. Who We Share Your Data With

Starbet65 does not sell your personal data. We share it only where necessary to operate the platform, and only with the categories of recipients listed below:

• Payment processors — JazzCash, Easypaisa, Raast and bank transfer partners receive the minimum transaction data required to process your PKR deposits and withdrawals. These providers operate under their own privacy policies and data protection obligations.
• Identity verification providers — When you submit identity documents to verify your account, those documents are processed by a third-party verification service. Documents are not stored beyond the period required to complete verification.
• Fraud detection and security systems — Anonymised technical data (IP address, device fingerprint, session patterns) may be shared with fraud prevention services to protect the platform and its players.
• Customer support tools — Support ticket systems and live chat tools process your correspondence data. These tools are configured to retain conversation history only for as long as needed to resolve issues and meet operational requirements.
• Legal and regulatory authorities — If we receive a lawful request from an authority with legitimate jurisdiction, we may be required to disclose specific account or transaction data. We will always seek to limit the scope of any such disclosure to what is strictly required.

6. Payment Data and PKR Transactions

All financial transactions on the starbet65 platform are denominated in Pakistani Rupees (PKR). When you make a deposit via JazzCash, Easypaisa, Raast or bank transfer, the payment is processed by the relevant third-party provider. Starbet65 receives a transaction confirmation and reference — we do not store your full JazzCash PIN, Easypaisa account password or bank login credentials at any point.

For withdrawals, we retain sufficient payment reference data to process your withdrawal correctly and to maintain an accurate transaction audit trail. This data is held for the retention period specified in Section 8 of this policy.

If a withdrawal request requires enhanced identity verification, any documents submitted are processed and then either returned or securely deleted once verification is complete. We do not retain scanned identity documents longer than necessary.

7. Cookies and Tracking Technologies

The starbet65 website uses cookies and similar technologies to keep your session active, remember your preferences and understand how the platform is being used so we can improve it. The types of cookies we use are:

• Essential cookies — Required for the platform to function. These keep you logged in during a session, maintain your cart or bet slip state and enable security features. These cannot be disabled without breaking core functionality.
• Functional cookies — Remember your preferences such as language settings, display preferences and notification choices between sessions.
• Analytics cookies — Collect anonymised data about which pages are visited, how long sessions last and which features are used most. This data is used in aggregate to improve the platform. No personally identifiable information is included in analytics reports.

You can manage or clear cookies through your browser settings. Clearing essential cookies will log you out of your account. The starbet65 Android app uses equivalent local storage mechanisms rather than browser cookies; these function the same way and can be cleared by clearing the app's local data through your device settings.

8. How Long We Keep Your Data

We retain personal data for as long as your account is active and for a reasonable period thereafter. Specific retention periods are as follows:

• Account and identity data — Retained for the duration of your account plus a period after closure to meet any residual legal, audit or dispute resolution obligations.
• Transaction and betting history — Retained for a minimum of five years from the date of each transaction to support financial audit requirements and dispute investigation.
• Customer support correspondence — Retained for up to three years from the date of the most recent interaction, after which records are archived or deleted.
• Technical and session data — Retained for up to 12 months in identifiable form. Beyond that, usage data is anonymised and may be retained indefinitely for statistical purposes.
• Identity verification documents — Deleted or returned as soon as verification is complete, and in any case no later than 90 days after submission unless an active dispute or investigation requires their retention.

If you request account closure, your personal data will not be deleted immediately if there are active balances, pending withdrawals or unresolved disputes. Once those are resolved, data will be retained only for the legally required minimum period before deletion.

9. How We Protect Your Data

Starbet65 applies a range of technical and operational security measures to protect the personal data we hold:

• Encryption in transit — All data transmitted between your browser or app and the starbet65 servers is encrypted using TLS. This applies to login, registration, deposits, withdrawals and all other account interactions.
• Encrypted password storage — Account passwords are never stored in plain text. They are hashed using a strong one-way cryptographic algorithm. Even in the unlikely event of a data breach, your actual password cannot be recovered from our stored records.
• Access controls — Access to player data within the organisation is restricted on a need-to-know basis. Staff who do not require access to personal data as part of their role cannot access it.
• Two-factor authentication — Available to all account holders as an optional but strongly recommended security layer on your player account.
• Fraud monitoring — Automated systems monitor account activity for unusual patterns that may indicate unauthorised access, and flag these for human review.

10. Your Rights Over Your Personal Data

As a player on the starbet65 platform, you have a number of rights in relation to the personal data we hold about you. These rights are summarised below. To exercise any of them, contact the support team using the details in Section 13.

Please note that some rights are subject to conditions and exceptions. For example, we cannot delete transaction data that we are required to retain for financial audit purposes. We will always explain clearly if a specific request cannot be fulfilled in full, and why.

11. Minors and Under-18 Policy

The starbet65 platform is strictly for adults aged 18 and over. We do not knowingly collect personal data from anyone under the age of 18. If we discover or have reasonable grounds to believe that a registered account belongs to a person under 18, we will suspend the account immediately, investigate the matter and permanently close the account if the suspicion is confirmed. Any deposits associated with an underage account will be returned to the payment source after deducting any withdrawals already made, in accordance with the Terms and Conditions.

If you believe a minor has accessed or registered on the platform, please contact the support team immediately using the details in Section 13.

12. Changes to This Privacy Policy

Starbet65 may update this Privacy Policy from time to time to reflect changes in our data practices, operational requirements or applicable standards. When we make material changes, we will update the "Last updated" date at the top of this page. Where the changes are significant, we will make reasonable efforts to notify registered players through the platform or via the contact details held on their account.

Your continued use of the platform after any changes have been posted constitutes your acceptance of the updated Privacy Policy. We recommend revisiting this page periodically to stay informed about how we handle your data.

13. Contact Us About Your Data

If you have any questions, concerns or requests relating to this Privacy Policy or the personal data we hold about you, please contact the starbet65 support team. Our team is available around the clock and will respond to data-related enquiries as promptly as possible.

You can reach the support team through the live chat feature within the platform or by writing to us at the email address listed in the footer of this page. When contacting us about a data request, please include your registered account username and a clear description of your request so we can handle it efficiently.

We take data enquiries seriously and aim to acknowledge all requests within two business days and resolve them within a reasonable timeframe. If we need more time or additional information from you to fulfil a request, we will let you know promptly.